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What is Chatbot and How it Works

  Now, with the spread of messengers and increasing of the number of users of messaging apps like WhatsApp, Slack, Skype, and other apps -Facebook Messenger alone has more than 1.2 billion monthly users- as a business owner, how you can make use of this to facilitate your serves. of course, chatbot is the solution.

what is chatbot?

Formally, it is a computer program that designed to simulate a conversation with human users. so, it is considered artificial intelligence (AI) virtual assistant that can communicate with us through chat in natural language. it can be integrated into messaging applications, websites, mobile apps or through the telephone.


Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human. there is no wonder from this research؛ chatbots save time, efforts, and reducing costs by automating customer support, and other business tasks, like collecting information about users, helping to organize meetings. 

Type of chatbots

1- Chatbot based on rules:

This bot is very very limited. It can only respond to very specific commands. If you say a wrong thing, it doesn’t know what you mean. it is only as smart as it is programmed to be.

2- Chatbot machine learning:

This bot has artificial intelligence. You don’t have to be ridiculously specific when you are talking to it. It understands language, not just commands. it continuously is smarter as it learns from conversations with people.

3- Bots are created with a purpose:

A store will likely want to create a bot that helps you purchase something, so any company might create a bot that can answer customer support questions.

What can chatbots do?

  • Improves customer service:

 help you to creat a good long-term relationship with your customers. It answers in the customer FAQ in the time, because It is available all time works 24 hours in the day along weeks and doesn’t sleep or be tired. chatbot also can remember your customer preferences and uses this information when they return.


  • Personalize communication:

A chatbot answers the specific questions of visitors instead of displaying a long list of information. The more attention a customer gets the greater his desire to buy something.

  • Improve a response rate:

About 90% of questions sent from Facebook business pages remain unanswered. Chatbot responds to 100% of messages and converts more visitors into buyers.

  • Automate repetitive Question:

Most customers want to get answers on the same questions ؛ When do you work? What is your location? Do you make deliveries? In order not to write the same answers every time, make a chatbot. It reduces your employees’ workload.

chatbot builder services 

You can create a chatbot with the help of services providing all the necessary features and integrations. It can be a good choice for a simple chatbot serving your team. Some popular platforms for building chatbots are:

  • Chatfuel
  • Beep Boop
  • ChattyPeople
  • Botsify
  • Smooch.io.

choose which platform your bot will live on (Facebook, Slack, etc), set up a server to run your bot from, and choose which service you will use to build your bot.

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