BPM Business Process Management is about continuous business process improvement. As well as automating the process, we are capturing the process in a structured way, then monitoring and optimizing the process. This cycle of process improvement repeats continuously for the life of the process. it involves modeling, analysis, design, and measurement of these processes. It sounds like a lot of work, which is why BPM is designed to be technology-enabled. This means that it makes use of various technological tools in carrying out its roles.
The BPM Life Cycle
Process Planning and Strategy the strategy must be process-driven, and the plan must be designed and structured in a way that will ensure the delivery of value to customers. Process planning and strategy involve the following:
- Understanding the organization’s strategies and goals. These will serve as a guide in setting the objectives and strategies of BPM since the two must be aligned.
- Identification and enumeration of current processes, requiring an in-depth look at the existing process architecture of the organization.
There are three types of processes or activities that exist in organizations
- Primary processes arise from the main activities of the business.
- Secondary processes they do not directly deliver value and are usually restricted to the functional areas of the organization.
- Management processes take a look at both the primary and secondary processes, mainly to monitor whether they are on track in meeting the company’s operational and financial goals.
Analysis of Business Processes Analysis will provide insights into the strengths and weaknesses of the business processes and open windows to understanding how they impact the overall performance of the organization. The process analysis techniques can be classified into
- Qualitative analysis is performed to identify wastes, redundancies, or losses incurred in the processes and eliminate them.
- Quantitative analysis is centered around numbers, figures, and statistics.
Design and Modeling of Business Process the main concern in this phase is to determine whether the process is good “as is”, or if it should be redesigned in a better, more appropriate “to be” process.This phase entails the following
- Understanding the intention of the organization with respect to the business process, such as what they want to achieve and how they are going to use the process to achieve them.
- Documentation of the work to be performed through process modeling.
- Nature of the work.
- Time, duration and frequency of performance of work.
- Location of the performance of work.
- The workers primarily and secondarily involved in the work performed.
- Methodologies, tools, and techniques used.
- The sequence of activities within the work process.
- Identification and understanding of the environmental factors that have an impact on the process, as these are likely to influence the design or redesign, as the case may be of processes.
Process Implementation The designed or redesigned process will be implemented. Implementation is performed.
- Systemic implementation entails the use of specific software and technologies in implementing the process design.
- Non-systemic implementation is when these technological BPM tools are not used.
Process Monitoring and Controlling are the main inputs in this phase, where historical analytics are used for process control purposes. Monitoring of the business activities is usually done through the use of dashboards and rule-based notifications, particularly in organizations that have their own IT infrastructure that they can use for the BPM initiatives.
Process Refinement or Improvement This phase targets the improvement or refinement of three aspects performance of the processes, of process management, and of the organization as a whole.