Customers who actually shop online for products have many options, so customer service should be at the same level of diversity, to avoid customers getting bored if you give them a boring contact form, so it is better to give clients the opportunity, to choose between live chat, list of free numbers to call, and Skype support.

3-No Repeated Questions

One of the things, that gets customer frustrated is waiting to get help from customer service, and having to repeat the same information to different agents in order to solve the problem, therefore, one of the most important points that guarantees the success of the customer service experience for the client is that he doesn’t have to repeat the same information, or wait for weeks.

4-Be clear and provide detailed information

Provide detailed information about shipping policies, returns, warranties, and other information that play an important role in the customer’s experience, in order to reduce the percentages of dissatisfied clients who are a must in any type of business.

5-Enhance Quality Site Search

One of the most important factors that ensure the maintenance of customers and keep them satisfied is choosing a high-quality design for the site, and facilitating the search options for customers.