To manage your business, It is a very big load. If you are a business owner you should be aware of the crisis management skills to avoid any risks.
So first you should know the concept of management which means Identify the objectives to be implemented, plan, organize, direct, lead, coordinate and develop the efforts and skills of the employees in order to implement this goal.
second, you should know that the crisis management is Maintaining the assets and property of the organization, and its ability to generate revenues, as well as to maintain individuals and their employees against various risks, and to avoid potential risks or mitigate their impact on the organization, if it is not able to avoid them completely.
Crisis management skills
is a very important skill to manage the crisis. any business owners should have the way to communicate with employees. acting quietly and They need to be able to remain calm and focus on relaying pertinent information as quickly as possible.
managers should know ways to adapt to any situation. They understand how to approach problems from a different perspective and they are willing to seek advice from other team members.
Managers should have self-control in hard situations. Without self-control, it is easy for a manager to fall into the grip of panic and be at the mercy of their feelings.
Crisis Management Characteristics
The crisis represents a fundamental turning point involving a degree of uncertainty, uncertainty and risk;
Require fateful decisions to confront or resolve them;
Cause a high state of nervous tension and mental distraction because of the element of surprises;
Threaten the highest values or key objectives of the organization;
Its events are rapid, dynamic, complex and overlapping, and one or some of the parties to the crisis may lose control.
The crisis requires special treatment and huge potential.
Also, Steve Albert explain crisis management attributes as:
Surprise: means that crises occur without warning or ringing bells, but suddenly;
Lack of information: means the lack of information on the cause of the crisis, due to lack of information, especially if it occurs for the first time.
Escalation of events: When crises occur, events continue to clamp down on decision-makers.
Loss of control: all crisis events fall outside the capacity and expectations of decision-makers and lose control and control.
Panic: The crisis causes panic, with the decision-maker dismissing anyone involved in the crisis, or quarrelling with his aides.
Absence of Rapid Radical Solution: Crises do not give the decision-maker a chance to reach a careful solution, but rather quickly choose between a limited number of solutions and choose the least harmful.
Finally, you could know more from the Five Stages of Crisis Management